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MyUCDavisHealth for teen patients 12 to 17 and their parents or guardians


Learn more about MyUCDavisHealth for Teens and Parents/Guardians
If I am the parent or guardian, can I always see my teen’s medical information?
If I am a teen, what type of access is available for me through MyUCDavisHealth?
What important privacy information should teens know when using MyUCDavisHealth?
If I am the parent or guardian, what information should I know about existing proxy access for my child or teen?
Additional information

If I am the parent or guardian, can I always see my teen’s medical information?

Safeguarding a child's health is one of the most important duties facing a parent or guardian. There are immunizations to track, milestones to monitor, and colds to pamper, all naturally under a parent's total direction.

When a child becomes an adolescent, behaviors change in the way they interact with their parents about their health care. Teens may feel uncomfortable discussing their sexuality and other complex health issues, and at times wish to seek confidential medical advice. Though we encourage teens to discuss all issues with their parents, we respect their privacy and rights. This trust is the cornerstone of a good patient-doctor relationship.

This sensitivity is reflected in California state laws, which allow teens to obtain some health services without notifying their parents or guardians. These laws also limit the information that the health care team can share with parents or guardians without first obtaining permission from a teen patient.

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If I am a teen, what type of access is available for me through MyUCDavisHealth?

Teen patients 12 to 17 years old will be provided full access to their health record. This is a complete view of MyUCDavisHealth and allows patients to:

  • Message their care team
  • Schedule an appointment
  • Review upcoming appointments & past visits including after visit summaries and clinical visit notes
  • Conduct video visits
  • Review allergies, immunizations and growth charts
  • Review helpful and trustworthy health information on many topics
  • Review test results
  • And more

By law, teens can obtain some health services or information without notifying their parents or guardians. In MyUCDavisHealth, teens must take specific action to prevent their parents with medium proxy access from seeing online messages or appointment requests by not sharing password or login information to the teen's full access account.

Teen patients will see their entire medical record, including potentially sensitive information such as birth records, adoption history, or diagnoses.

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What important privacy information should teens know when using MyUCDavisHealth?

California confidentiality laws allow you to limit the health information your parent or guardian can see if you are between 12 and 17 years old. In MyUCDavisHealth, you may do this by choosing the audience for each individual message, similar to the way that social media users can choose the audience for each individual post.

We always encourage you to share information about your health with your parents or guardians if you are comfortable doing so. They are usually excellent resources and have often faced similar challenges.

Your teen MyUCDavisHealth account is set up so that any parents or guardians who have medium or full proxy access will automatically see all of your messages and appointment requests. It is up to you to remove their ability to see them, and you must do so every time that you send a message or request an appointment.

To remove parent or guardian access, uncheck the “All others” box at the top of the draft message before pressing send.

Example: You wish to message your doctor with a question about birth control or request an appointment to discuss preventing sexually transmitted infections.

  • If you do not uncheck the box shown above before sending, your parent or guardian with proxy access can see your message or request. They may also be notified by email that you sent a message to your care team.
  • If you do uncheck the box before sending, your parent or guardian will not see the message or be notified.

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If I am the parent or guardian, what information should I know about existing proxy access for my child or teen?

For parents or guardians who already have access to their child's MyUCDavisHealth account, your access will automatically change from full proxy access to medium proxy access upon the child's 12th birthday.

Parent/Guardian medium proxy access allows you to:

  • Message your teen's care team about certain subjects
  • Request an appointment for your teen
  • Review your teen's allergies, immunizations and growth charts

By law, a teen's healthcare provider cannot share records with a parent or guardian about the subjects below without the teen's prior written authorization:

  • Family planning, contraception, pregnancy and abortion
  • Sexually transmitted diseases and some other infectious diseases, such as HIV/AIDS
  • In some circumstances, information about rape or sexual assault
  • In some circumstances, information about mental health treatment or treatment for drug- and alcohol-related problems


Ages Parents Child/Teen
Birth to 11 years old Provided full proxy access to child’s MyUCDavisHealth account. Child does not have access to review their MyUCDavisHealth account.
12 to 17 years old Parents have medium (limited) proxy access to their teen or child’s MyUCDavisHealth account. Teen have full access.

A full access account means the teen has control over the MyUCDavisHealth account and password to ensure confidentiality.
12 to 17 years old (special circumstances) Parents can apply for full proxy access. This is best in cases where developmental delays preclude the teen's ability to communicate with their physician or the teen is being treated for a serious condition such as cancer. Parents, teen, and physician need to agree that medical issues outweigh potential confidentiality issues.

Note: MyUCDavisHealth full access may be granted to the parent or guardian in some circumstances when the teen's medical conditions are appropriate, and the care team agrees. Full proxy access is the same access proxies have for children from birth to 11 years old. Granting full proxy access is facilitated by the teen's care team. For instance, a 16-year-old undergoing cancer treatment may benefit by having full proxy access for her parents or guardians and full self-access for herself.

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Additional information

To sign up for a teen MyUCDavisHealth account, click Sign Up Now.

To request parent/guardian proxy access to your teen's MyUCDavisHealth account, log in to your own MyUCDavisHealth account and complete the online record authorization form. You can find the form under the Access Settings submenu.

You can download and complete the Access to My Family's Record Authorization Form. When completed, please submit the form either through:

  • Fax: 916-734-2126
  • E-mail: mychartactivation@ucdavis.edu
  • US mail: UC Davis Health, Health Information Management Medical/Legal Release of Information Unit, 2315 Stockton Blvd., Building #12, Sacramento, CA 95817

Please allow us 15 days to process your request. You will be notified by email when access has been approved.

For additional information or questions about obtaining family medical records, please contact 916-734-5205 or email mychartactivation@ucdavis.edu

Please note: Patient representatives must be at least 18 years old. UC Davis Health offers parents/guardians medium proxy access. In accordance with California state confidentiality laws specific to teens, proxy access converts to a medium proxy access on the child's 12th birthday and proxy access terminates on the child's 18th birthday.

Birth to 11 Years old: Parents and legal guardians are provided with full proxy access to their child's MyUCDavisHealth account. Fifteen days before your child's 12th birthday, you will receive a notification alerting you that your access will be transitioned to a medium proxy access the day before your child's birthday.

12 to 17 Years old: Parents and legal guardians are provided with medium proxy access to their child's MyUCDavisHealth account. Fifteen days before the child's 18th birthday, you will receive a notification alerting you that access will be terminated the day before your child's birthday.

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Questions or feedback?

If you have any questions about MyUCDavisHealth for teens and parents/ guardians, please speak to your care team.

For general MyUCDavisHealth information or technical assistance, contact customer service via self-help by clicking Contact Us. Please allow two to three business days to receive a reply. If you need immediate assistance, please call Customer Service at 916-703-HELP (916-703-4357).

If you have any feedback or concerns that you would like to share about MyUCDavisHealth or any experiences you’ve had at UC Davis Health, please call Patient Relations at 800-305-6540.