Guidelines for Messaging
- You may not receive a tickler in your email for every MyUCDavisHealth message. Make sure to check your MyUCDavisHealth frequently.
- MyUCDavisHealth messaging should be used for following up on test results or messages, requesting prescription renewals, updates on your progress and minor medical issues or questions.
- If you are experiencing any serious symptoms such as, chest pain, shortness of breath, high fever, severe pain, or change in mental alertness, call 911 or go to the closest ER for medical attention.
- MyUCDavisHealth messages to your primary care provider: Use plain, clear, brief, and simple descriptions. Clearly state what is needed and the facts of your situation. Multiple inquiries and thank you messages are not appropriate and become part of your Medical Record.
- Turnaround time: MyUCDavisHealth messages have an expected turnaround time of two business days. If you need a response sooner, please call the clinic of the physician where you are seeking advice.
- Test results: Most test results are automatically released to MyUCDavisHealth immediately upon receiving a final result. This means the ordering physician may not have had an opportunity to review them. Please allow time for the physician to review your results, and to send you comments if needed. Certain tests may be released to MyUCDavisHealth on a 14 day time delay. These tests include those subject to restrictions by California law. Tests ordered for research purposes are not automatically released to MyUCDavisHealth. Test results will not be viewable in MyUCDavisHealth if they have not yet been released, or if they are sent to us on paper. Not all results that have a scanned linked attachment will be viewable in MyUCDavisHealth at this time.
Some results may be flagged as Abnormal; however, these are often of no great concern, (unchanged from before or as expected). Likewise, sometimes a normal result might be concerning, so reviewing the comments above the results is a good practice. If there is no comment, the results are likely normal or not concerning.