MyUCDavisHealth for teen patients ages 12-17 and their parents or guardians



Learn about MyUCDavisHealth for Teens and Parents/Guardians

MyUCDavisHealth access for teens is different than it is for their parent or guardian
For teens who would like access to MyUCDavisHealth
Important privacy information for teens with MyUCDavisHealth
For parents or guardians who have existing proxy access to MyUCDavisHealth for their child or would like to have teen proxy access
Additional information

MyUCDavisHealth access for teens is different than it is for their parent or guardian

Safeguarding a child's health is one of the most important duties facing a parent or guardian. There are immunizations to track, milestones to monitor, and colds to pamper, all naturally under a parent's total direction.

When a child becomes an adolescent, things change in the way they interact with their parents about their health care. Teens may feel uncomfortable about sexuality and other complex health issues and at times wish to seek confidential medical advice. Though we encourage teens to discuss all issues with their parents, we respect their privacy and rights. This trust is the cornerstone of a good patient-doctor relationship.

This sensitivity is reflected in California state laws, which allow teens to obtain some health services without notifying their parents or guardians. These laws also limit the kind of information that that the healthcare team can share with parents or guardians without first obtaining permission from a teen patient.


For teens who would like access to MyUCDavisHealth

Teen patients age 12-17 will be provided 2 options.

Medium Access Full Access
  • Message their care team
  • Schedule an appointment
  • Review allergies, immunizations and growth charts
  • Review helpful and trustworthy health information on many topics
  • Message their care team
  • Schedule an appointment
  • Review allergies, immunizations and growth charts
  • Review helpful and trustworthy health information on many topics
  • Review upcoming appointments & past visits including after visit summaries and clinical visit notes
  • Conduct video visits
  • Review test results
  • And more...

Full Access - Important note: Teens will see their entire medical record, including potentially sensitive information such as birth records or adoption history or diagnoses not yet shared. Parents/guardians may wish to discuss these topics with a teen before authorizing access to the medical record. The care team will require verbal consent from the teen and parent/guardian before providing the teen with full MyUCDavisHealth access. This consent needs to be provided to your health care team in person before access is provided. This consent will be required annually.

By law, teens are able to obtain some kinds of health services or information without notifying their parents or guardians. In MyUCDavisHealth, teens must take specific action to prevent their parents with medium proxy access from seeing these kinds of online messages or appointment requests by not sharing password or login information to the teen's full access account.


Important privacy information for teens with MyUCDavisHealth

California confidentiality laws allow you to limit the health information your parent or guardian can see if you are between ages 12 and 17. In MyUCDavisHealth, you may do this by choosing the audience for each individual message, similar to the way that social media users can choose the audience for each individual post.

We always encourage you to share information about your health with your parents if you are comfortable doing so. They are usually excellent resources and have often faced similar challenges.

Your teen MyUCDavisHealth account is set up so that any parents or guardians who have medium or full proxy access will automatically see all of your messages and appointment requests. It is up to you to remove their ability to see them, and you must do so every time that you send a message or appointment request.

To remove their access, uncheck the “All others” box at the top of the draft message before pressing send.


Example: You wish to message your doctor with a question about birth control or request an appointment to discuss preventing sexually transmitted infections.

• If you do not uncheck the box shown above before sending, your parent or guardian with proxy access can see your message or request. They may also be notified by email that you sent a message to your care team.
• If you do uncheck the box before sending, your parent or guardian will not see the message or be notified.

For parents or guardians who have existing proxy access to MyUCDavisHealth for their child or would like to have teen proxy access

For parents or guardians who already have access to their child's MyUCDavisHealth, this access will automatically change from full proxy access to medium proxy access upon the child's 12th birthday.

Parent/Guardian Proxy Medium access allows the parent to:

  • Message a teen's care team about certain subjects
  • Request an appointment for a teen
  • Review the teen's allergies, immunizations and growth charts

By law, a teen's health-care provider cannot share records with a parent or guardian about the subjects below without the teen's prior written authorization:

  • Family planning, contraception, pregnancy and abortion
  • Sexually transmitted diseases and some other infectious diseases, such as HIV/AIDS
  • In some circumstances, information about rape or sexual assault
  • In some circumstances, information about mental health treatment or treatment for drug- and alcohol-related problems

Ages Parents Child/Teen
0-11 years Proxy access provides Full MyUCDavisHealth access for parents MyUCDavisHealth account is not on child’s device. Child does not have the password.
12-17 Years (typical teen) Proxy Medium access provides limited MyUCDavisHealth access for parents. Teen can have either Medium or Full access. A Full access account should be on the teen’s device and they should have control over the password to ensure confidentiality. Medium access is the best option if the account is not on the teen’s device or they are not controlling the password access. Full access is needed for video visits
12-17 years (special circumstances) Parent can apply for Proxy Full access. This is best in cases where developmental delays preclude the teen's ability to communicate with their physician or the teen is being treated for a serious condition such as cancer. Parents, teen, and physician need to agree that medical issues outweigh potential confidentiality issues.

Note: MyUCDavisHealth full access may be granted to the parent or guardian in some circumstances when the teen's medical conditions are appropriate and the care team agrees. Full proxy access is the same access proxies have for ages 0-11 years. Granting full proxy access is facilitated by the teen's care team. For instance, a 16 year old undergoing cancer treatment may benefit by having full proxy access for her parents or guardian and full self access for herself.


Additional Information

To sign up for a teen medium access MyUCDavisHealth account, click here.

To sign up for a teen full access MyUCDavisHealth account, speak with your care team at your next visit.

To sign up for parent/guardian proxy access to your teen's MyUCDavisHealth account, if you have a MyUCDavisHealth account log in and complete an online request by accessing the Profile menu and clicking on the Access Settings submenu or complete an Access to My Family's Records Consent form.

Please submit the completed form to Health Information Management using one of the following methods:

  • Fax: (916) 734-2126
  • E-mail: MyUCDavisHealthactivation@ucdmc.ucdavis.edu
  • US mail: UC Davis Health, Health Information Management Medical/Legal Release of Information Unit 2315 Stockton Blvd., Building #12 Sacramento, CA 95817

Please allow UC Davis Health 15 days to process your request. You will be notified by e-mail when access has been approved. For questions on My Family's Record call: (916)734-5205

PLEASE NOTE: Patient representatives must be at least 18 years of age. In accordance with California State confidentiality laws specific to teens, proxy access converts to a Medium access on the child's 12th birthday and proxy access terminates on the child's 18th birthday.

Birth to 11 Years of Age: Parents and legal guardians are provided with full access to their child's MyUCDavisHealth account. 15 days before your child's 12th birthday, you will receive a notification alerting you that your access will be transitioned to a Medium proxy access the day before your child's birthday.

12 to 17 Years of Age: Parents and legal guardians are provided with parent/guardian proxy Medium access to their child's MyUCDavisHealth account. 15 days before the child's 18th birthday, you will receive a notification alerting you that access will be terminated the day before your child's birthday.

Patients age 12 to 17 Years of Age with medium access: On your 18th birthday, you will be automatically transitioned from teen self Medium access to Full access.

For questions about how UC Davis Health MyUCDavisHealth portal works for teens and their parents and guardians, please ask your care team.

For general MyUCDavisHealth information and technical assistance, contact Customer Service via self-help by clicking this link Customer Service. Please allow 2-3 business days to receive a reply. For immediate assistance please call Customer Service at (916) 703-HELP.

If you have any feedback that you would like to share about MyUCDavisHealth or any experience at UC Davis Health, please call Patient Relations at 800-305-6540.