MyChart for patients ages 12-17 and their parents or guardians



Learn about MyChart for Teens and Parents/Guardians

MyChart access for teens is different than it is for children or adults
For parents or guardians who have existing proxy access to MyChart for their child
For teens and their parents or guardians who would like access to MyChart
Important privacy information for teens with MyChart
Additional information

MyChart access for teens is different than it is for children or adults

Safeguarding a child's health is one of the most important duties facing a parent or guardian. There are immunizations to track, milestones to monitor and colds to pamper, all naturally under a parent's total direction.

When a child becomes an adolescent, things change in the way they interact with their parents about their health care. Teens may feel uncomfortable about sexuality and other complex health issues, and at times wish to seek confidential medical advice.

This sensitivity is reflected in California state laws, which allow teens to obtain some health services without notifying their parents or guardians. These laws also limit the kind of information that that the healthcare team can share with parents or guardians without first obtaining permission from a teen patient.


For parents or guardians who have existing proxy access to MyChart for their child:

For parents who already have access to their child's MyChart, this access will automatically change from full access to medium access upon the child's 12th birthday.

Medium access allows the parent to:

  • Message a teen's care team about certain subjects
  • Request an appointment for a teen
  • Review the teen's allergies, immunizations and growth charts

By law, a teen's health-care provider cannot share records with a parent or guardian about the subjects below without the teen's prior written authorization:

  • Family planning, contraception, pregnancy and abortion
  • Sexually transmitted diseases and some other infectious diseases, such as HIV/AIDS
  • In some circumstances, information about rape or sexual assault
  • In some circumstances, information about mental health treatment or treatment for drug- and alcohol-related problems

Note: MyChart full access may be granted to the parent or guardian in some circumstances when the teen's medical conditions are appropriate. Full access is what proxies have for ages 0-12 years and what persons 18 years and older have. Granting full access is facilitated by the teen's care team contacting UC Davis Medical Center's Health Information Management department. For instance, a 16 year old undergoing cancer treatment may benefit by having full access for her parents and for herself. To contact the Health Information Management department at UC Davis, please see contact details under Additional Info section on this page.


For teens and their parents or guardians who would like access to MyChart:

Patients age 12-17 may use MyChart to:

  • Message their care team
  • Request an appointment
  • Review allergies, immunizations and growth charts
  • Review helpful and trustworthy health information on many topics.
  • By law, teens are able to obtain some kinds of health services or information without notifying their parents or guardians. In MyChart, teens must take specific action to prevent their parents with proxy access from seeing these kinds of online messages or appointment requests.


    Important privacy information for teens with MyChart:

    California confidentiality laws allow you to limit the health information that your parent or guardian can see if you are between ages 12 and 17. In MyChart, you do this by choosing the audience for each individual message, similar to the way that Facebook users can choose the audience for each individual post.

    We always encourage you to share information about your health with your parents if you are comfortable doing so. They are usually excellent resources, and have often faced similar challenges.

    Your teen MyChart account is set up so that any parents or guardians who have proxy access will automatically see all of your messages and appointment requests. It is up to you to remove their ability to see them, and you must do so every time that you send a message or appointment request.

    To remove their access, uncheck the “All others” box at the top of the draft message before pressing send.


    Example: You wish to message your doctor with a question about birth control, or request an appointment to discuss preventing sexually transmitted infections.

    • If you do not uncheck the box shown above before sending, your parent or guardian with proxy access can see your message or request. They may also be notified by email that you sent a message to your care team.
    • If you do uncheck the box before sending, your parent or guardian will not see the message or be notified.

    Additional Information:

    To sign up for a teen MyChart account, click here: Request an Activation Code.

    To sign up for parent/guardian proxy access to your teen's MyChart account, Complete an Access to My Family's Records Consent form.

    Please submit the completed form to Health Information Management using one of the following methods:

    • Fax: (916) 734-2126
    • E-mail: HIM@ucdmc.ucdavis.edu
    • US mail: UC Davis Health System, Health Information Management Medical/Legal Release of Information Unit 2315 Stockton Blvd., Building #12 Sacramento, CA 95817

    Please allow UC Davis Health System 15 days to process your request, you will be notifiedby e-mail when access has been approved. For questions on My Family's Record call: (916)734-5205

    PLEASE NOTE: Patient representatives must be at least 18 years of age. In accordance with California State confidentiality laws specific to teens, proxy access converts to a medium access on the child's 12th birthday and proxy access terminates on the child's 18th birthday.

    Birth to 12 Years of Age: Parents and legal guardians are provided with full access to their child's MyChart account. Fifteen days before your child's 12th birthday, you will receive a notification alerting you that your access will be transitioned to a medium proxy access the day before your child's birthday.

    12 to 17 Years of Age: Parents and legal guardians are provided with medium access to their child's MyChart account. Fifteen days before the child's 18th birthday, you will receive a notification alerting you that access will be terminated the day before your child's birthday.

    For questions about how UC Davis Health System's MyChart portal works for teens and their parents and guardians, please ask your primary care provider.

    For general MyChart information and technical assistance, contact Customer Service via self-help by clicking this link Customer Service, please allow 2-3 business days to receive a reply. For immediate assistance please call Customer Service at (916) 703-HELP.

    If you have any feedback that you would like to share about MyChart or any experience at UC Davis Health System, please call Patient Relations at 800-305-6540.