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MyChart ® Epic Systems Corporation

MyChart Frequently Asked Questions


Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my Care Team, when can I expect a reply?
Why isn't my provider listed when trying to Message My Doctor?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can I obtain a MyChart account for my family member if I do not receive my health care at UC Davis?
Can my spouse and I share one MyChart account?
MyChart For My Family: Regarding Parent/Patientís Representative of Teen Patient: between the ages of 12 and 17
Is MyChart access available for patients 12 years old to 17 years old?
What happens to my child's MyChart access at their 12th birthday?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is the UC Davis Health System's Privacy Policy?
I was logged out of MyChart, what happened?
Is my information stored on the Internet?
My activation code does not work, what should I do?
Is my activation code my username?
How do I contact Customer Service for further questions?
Patient Relations
How do I voice concerns, suggestions, complaints, and or compliments about a service?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code enables you to log in and create your own user ID and password or you can sign up on the Web site by clicking on the Sign Up with Activation Code Now link. If you were not issued an activation code in the clinic, click on the Request an Activation Code link.

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When can I see my test results in MyChart?

You can expect to receive most of your test results 4 business days after the test has been finalized. Most test results are released automatically after your clinician has reviewed them. Test results will not be viewable if they have not yet been released, or if they are sent to us on paper. The automatic release does not apply to previous tests. New test results and those that were completed prior to your MyChart activation can be released to you by your doctor on an individual request basis. Not all results that have a scanned linked attachment will be viewable in MyChart at this time.

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Why are certain test results not shared electronically via MyChart?

Certain tests may not be released through auto-time release, these tests include those subject to restrictions by California law and tests ordered for research purposes. Your provider is able to determine which types of test results are available through MyChart.

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If some of my health information on MyChart is not correct, what should I do?

MyChart information comes directly from the electronic medical record at your doctor's office. Send a message to your doctor's office via a "MyChart Advice Message" regarding any information that needs to be updated or ask your doctor to correct any inaccurate information at your next clinic visit. Health information is reviewed and updated at each visit.

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If I send a message to my Care Team, when can I expect a reply?

The Care Team includes your primary care physician and the specialists you may see, plus the nurses and office staff who support them. You will generally receive an answer within 2 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Why isn't my provider listed when trying to Message My Doctor?

Some providers are not listed in MyChart including Radiologists, Psychiatrists, Residents, and Pathologists, InPatient/Hospital Specialists etc. Generally, providers you come into contact with during your hospital stay will not be available to message in MyChart. If you do not see the provider listed that you are attempting to message please call the appropriate clinic to address your current concern.

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Can I view a family member's health record in MyChart?

Yes, accessing your family's record allows a patient's legal representative (spouse, parent, guardian, conservator) to log into his/her personal MyChart account and view the patient's medical information provided in MyChart. Complete an Access to My Family's Records Consent form, available on this website. Patient representatives must be at least 18 years of age. UC Davis offers parents/guardians medium proxy access. Features include messaging the Care Team, Immunization Summary, and Allergies. Coming soon we will offer teen access.

Please submit the completed form to Health Information Management using one of the following methods:

Please allow us 15 days to process your request, you will be notifiedby e-mail when access has been approved. For questions on My Family's Record call: (916)734-5205

PLEASE NOTE: Patient representatives must be at least 18 years of age. In accordance with California State confidentiality laws specific to teens, proxy access converts to a medium access on the child's 12th birthday and proxy access terminates on the child's 18th birthday.

Birth to 12 Years of Age: Parents and legal guardians are provided with full access to their child's MyChart account. Fifteen days before your child's 12th birthday, you will receive a notification alerting you that your access will be transitioned to a medium proxy access the day before your child's birthday.

12 to 17 Years of Age: Parents and legal guardians are provided with medium access to their child's MyChart account. Fifteen days before the child's 18th birthday, you will receive a notification alerting you that access will be terminated the day before your child's birthday.

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Can I ask questions regarding a family member from my MyChart account?

No. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can I obtain a MyChart account for my family member if I do not receive my health care at UC Davis?

Yes, you can receive a MyChart account for your family member.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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Is MyChart access available for patients 12 years old to 17 years old?

Patients age 12-17 may use MyChart to: