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MyChart ® Epic Systems Corporation

University of California, Davis, Health System

Terms and Conditions for the MyChart Web Site

MyChart Capabilities

UC Davis Health System provides the Web Site MyChart ("MyChart") to allow UC Davis patients and appointed patient representatives to access certain portions of the patientís medical record. MyChart also may be used to view health-care information, communicate with the patientís health-care providers and staff, arrange for clinical services and access additional information.

The information provided on MyChart is not a substitute for the advice of your personal physician or other qualified health-care professional. Always seek the advice of your physician or other qualified health-care professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on MyChart.

If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital.

Response to Electronic Communication

If you send a message to your health-care provider, it may be accessed by or shared with the UC Davis staff who assist the provider with your medical care. Your confidential medical information on MyChart will be accessible only to appropriate UC Davis Health System staff.

UC Davis Health System will make its best effort to provide a timely response to electronic inquiries or other communication submitted through MyChart. In some cases, UC Davis staff may not be immediately available, so you should allow at least two (2) business days for a response. If you require a quicker response, please call your health-care provider. Matters requiring immediate attention should not be submitted through MyChart.

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Use by Children

Unless an individual under the age 18 is emancipated, a minor may not establish a MyChart account. Parents or guardians of minor children under the age of 12 may request access to the minor childís MyChart account. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without the consent of the minor patient. Because of these requirements, MyChart access for patients between the age of 12 and 17 is currently not available at UC Davis. Please refer to the terms outlined in the ďAccess to My Familyís RecordĒ section below.

Access to My Familyís Record

A patient may authorize other individuals to access the patientís MyChart account. For patients under the age of 12, access will only be granted to individuals with parental rights or legal guardianship. For all other age groups, please refer to the Authorization for detailed information regarding the requirements for access to another personís medical information.

If you have been granted access to another patientís record on MyChart and your legal relationship with the patient changes, you must inform UC Davis immediately by calling the Health Information Management Department at (916) 734-5205 or send a written notice to UC Davis, Health Information Management, Attention MyChart, 2315 Stockton Blvd, Sacramento, CA 95817. UC Davis reserves the right to revoke access to a patientís MyChart account at any time for any reason.

Services Available on MyChart

MyChart displays certain information from your medical record, but it does not display all information in your medical record.

MyChart also provides you with a number of interactive online services to help you better manage your health. These services include the ability to e-mail your doctor's office and make appointment requests.

Notification messages regarding information in MyChart may be sent to your e-mail address. Any person with access to your e-mail account will be able to see this notification. Although no medical information will be sent, notification that new medical information is available on your MyChart account will be sent. Please take this into consideration when providing an e-mail address.

Limitations on Use of MyChart

You agree that you will not upload or transmit any communications or content of any type (including secure messaging) that may infringe upon, misappropriate or violate any rights of any party. You agree that the following actions shall constitute a material breach of these Terms and Conditions:

  • signing on as or pretending to be another person
  • transmitting messages or material that infringes on or violates the intellectual property rights of others or the privacy or publicity rights of others
  • transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including UC Davis personnel) or entity
  • using MyChartís interactive services in any way that is intended or is reasonably likely to harm the patient or others
  • collecting information about others, including e-mail addresses
  • intentionally distributing viruses or other harmful computer code

UC Davis expressly reserves the right, in its sole discretion, to terminate a user's access to any interactive services and/or to any or all other areas of MyChart due to any act that would constitute a violation of these Terms and Conditions.

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Security and Confidentiality

UC Davis is committed to protecting the confidentiality of your medical information. Any personal information you submit or that is maintained on MyChart is governed by UCDHSís privacy and security practices. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We have taken steps to make MyChart secure against unauthorized access and use.

Passwords

You are responsible for taking all reasonable steps to ensure that no unauthorized person has access to your MyChart password or account. It is your responsibility to (1) control the disclosure and use of your login ID and password; (2) authorize, monitor, and control access to and use of your MyChart account and password; and (3) promptly inform the Health Information Management department at UC Davis of any need to deactivate a password. UC Davis recommends that you change your password on a regular basis.

Web Site Revisions

We may revise the information on MyChart, or otherwise change or update MyChart, including these Terms and Conditions, without notice to you. UC Davis may also make improvements and/or changes in products and/or services described on MyChart or add new features at any time without notice. We encourage you to periodically read these Terms and Conditions to see if there have been any changes to our policies that may affect you. Your continued use of MyChart will signify your continued agreement to these Terms and Conditions as they may be revised.

Customer Service Information

To deactivate your MyChart account, please contact Health Information Management at (916) 734-5205.

If you need information or technical assistance regarding MyChart, please contact MyChart.support@ucdmc.ucdavis.edu.

Disclaimer

I UNDERSTAND THAT UC DAVIS TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS MYCHART.I UNDERSTAND THAT MYCHART MAY NOT BE AVAILABLE TO ME AT ALL TIMES DUE TO SYSTEM FAILURES, BACK-UP PROCEDURES, MAINTENANCE, OR OTHER CAUSES. ACCESS IS PROVIDED ON AN "AS-IS, AS-AVAILABLE" BASIS AND UC Davis DOES NOT GUARANTEE THAT I WILL BE ABLE TO ACCESS MYCHART AT ANY PARTICULAR TIME. DURING TIMES WHEN MYCHART IS UNAVAILABLE, OTHER COMMUNICATION METHODS (E.G., TELEPHONE) SHOULD BE USED TO CONTACT MY UC DAVIS HEALTH-CARE PROVIDER.

MYCHART, ITS CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF MYCHART, ALL SITE-RELATED SERVICES, AND THIRD PARTY WEB SITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY UC DAVIS OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OF ANY KIND. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON MYCHART DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY UC DAVIS UNLESS SPECIFICALLY STATED OTHERWISE.

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Limitation of Liability; Choice of Law

UC DAVIS AND ITS AFFILIATES, SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED OR LINKED TO ON MYCHART ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO MYCHART, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN MYCHART, AND/OR ANY THIRD PARTY WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH MYCHART, SITE-RELATED SERVICES, AND/OR THIRD PARTY WEB SITES IS TO STOP USING THE WEB SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THESE TERMS AND CONDITIONS ARE GOVERNED BY CALIFORNIA LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW. IF ANY VERSION OF THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT (UCITA) IS ENACTED AS PART OF THE LAW OF CALIFORNIA, THAT STATUTE SHALL NOT GOVERN ANY ASPECT OF THESE TERMS AND CONDITIONS.

Copyrights

Except as otherwise indicated, all content on MyChart, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of UC Davis or its licensors and is protected by United States and international copyright laws. UC Davis allows you to view or download a single copy of the material on MyChart solely for your personal, noncommercial use.

The compilation of all content on MyChart is the exclusive property of UC Davis and is protected by United States and international copyright laws. Unless specifically authorized in writing by UC Davis, any use of these materials, or of any materials contributed to MyChart by entities other than UC Davis, on any other Web site or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by UC Davis. Content and features are subject to change or termination without notice in the editorial discretion of UC Davis.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on MyChart infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

In accordance with the DMCA, UC Davis has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:

  • Agent: UC Davis Legal Affairs
  • Address: 2315 Stockton Blvd, Sacramento, CA 95817
  • Phone: (916) 734-2288
  • E-mail: him@ucdmc.ucdavis.edu

Please note: If you materially misrepresent that online material, product, or activity is infringing your copyrights, you may be liable for damages (including court costs and attorneys' fees) and could be subject to criminal prosecution for perjury. We suggest that you consult your legal advisor before filing a notice or counter-notice.

Trademarks and Service Marks

Use of the UC Davis logo or the University of California name without authorization is prohibited by California law. "MyChart" and the MyChart logos are registered service marks. Other proprietary marks of UC Davis or third parties may be designated as such from time to time on MyChart through use of the TM, SM, or ģ symbols. Users of MyChart are not authorized to make any use of the University name, UC Davis marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by UC Davis or the applicable third party.

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